Last Updated: 4 November 2025

1. Introduction

Welcome to 5D Group. These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website located at https://5dgryphon.co.uk/ (the “Website”, “Service”) operated by 5D Group (“Company”, “us”, “we”, or “our”).

By accessing or using our Website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use the Website.

2. Definitions

• “User”, “You”, “Your” refers to the person accessing the Website
• “Property Listings” refers to any property information displayed on the Website
• “Services” refers to real estate, property management, and investment services offered by 5D Group
• “Content” refers to all information, text, graphics, images, and other material on the Website

3. Use of Website

3.1 Permitted Use

You may use our Website for lawful purposes only, including browsing property listings, making inquiries, and accessing information about our services.

3.2 Prohibited Activities

You agree not to:

• Use the Website in any way that violates applicable local, national, or international law or regulation
• Transmit any harmful, threatening, abusive, defamatory, obscene, or otherwise offensive content
• Interfere with or disrupt the Website, servers, or networks connected to the Website
• Attempt to gain unauthorized access to any portion of the Website, other accounts, or systems
• Use automated systems (bots, scrapers) to access the Website without our express written permission
• Collect or harvest any personal data from other users
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Use the Website for any fraudulent or unlawful purpose

3.3 Account Registration

If you create an account on our Website:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Property Listings and Information

4.1 Accuracy of Information

While we strive to ensure all property listings and information are accurate and up-to-date:

• Property details, prices, and availability are subject to change without notice
• Information is provided for general guidance only and should be independently verified
• We do not guarantee the accuracy, completeness, or currency of any property information
• Images and descriptions may not reflect the current condition of properties
• All measurements, room sizes, and property details are approximate

4.2 Property Availability

• Properties listed on the Website may be sold, let, or withdrawn from the market at any time
• Viewing a listing does not constitute a reservation or guarantee of availability
• Multiple parties may be viewing or making offers on the same property simultaneously

4.3 Third-Party Listings

Some property listings may be provided by third-party estate agents or property owners:

• We act as an intermediary and are not responsible for third-party listing accuracy
• Third-party listings are governed by their respective terms and conditions
• Direct all inquiries about third-party listings through the appropriate channels

4.4 Price Information

• All prices are indicative and subject to negotiation between parties
• Prices may not include additional costs such as stamp duty, legal fees, survey costs, or service charges
• Currency conversions (if displayed) are approximate and may vary

5. Services

5.1 Service Agreements

5D Group provides real estate, property management, and investment services. All services are subject to separate written service agreements which will govern the specific terms of engagement.

5.2 No Professional Advice

The information on this Website is provided for general information purposes only and does not constitute:

• Financial advice or investment recommendations
• Legal advice regarding property transactions
• Tax advice or planning guidance
• Structural survey or property condition assessments

You should always seek independent professional advice before making property decisions.

5.3 Estate Agency Services

Where 5D Group acts as an estate agent, we are regulated by relevant UK property legislation including:

• Estate Agents Act 1979
• Consumer Protection from Unfair Trading Regulations 2008
• Money Laundering Regulations 2017

5.4 Investment Services

Investment opportunities presented on this Website:

• Carry financial risk and may result in loss of capital
• Past performance is not indicative of future results
• Require independent financial advice before proceeding
• May not be suitable for all investors

6. User-Generated Content

6.1 Content Submission

If you submit content to the Website (reviews, comments, property listings, inquiries):

• You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content
• You represent that you own or have permission to use all content you submit
• You agree not to submit content that is unlawful, defamatory, obscene, or infringes third-party rights

6.2 Content Moderation

We reserve the right to:

• Review, edit, or remove any user-generated content at our discretion
• Suspend or terminate accounts that submit inappropriate content
• Report illegal content to appropriate authorities

6.3 User Reviews

Property or service reviews must:

• Be based on genuine experiences
• Not contain offensive, defamatory, or discriminatory content
• Not promote competing services
• Comply with applicable consumer protection laws

7. Intellectual Property

7.1 Ownership

The Website and its original content, features, and functionality (including but not limited to text, graphics, logos, images, software, and design) are owned by 5D Group and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Restrictions

You may not:

• Reproduce, distribute, modify, or create derivative works of our content without express written permission
• Use our trademarks, logos, or branding without authorization
• Remove or alter any copyright, trademark, or proprietary notices
• Frame or mirror any portion of the Website on another website

7.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes in accordance with these Terms.

8. Third-Party Services and Links

8.1 External Links

Our Website may contain links to third-party websites or services that are not owned or controlled by 5D Group:

• We have no control over and assume no responsibility for third-party content or practices
• Your use of third-party websites is at your own risk
• We do not endorse or make representations about third-party websites

8.2 Integrated Services

We use third-party services including but not limited to:

• Payment processors
• Mapping and location services (Google Maps, etc.)
• Analytics and tracking services
• Content delivery networks

These services have their own terms and conditions and privacy policies.

9. Privacy and Data Protection

9.1 Privacy Policy

Your use of the Website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with UK GDPR and Data Protection Act 2018.

9.2 Cookies

We use cookies and similar tracking technologies. By using our Website, you consent to our use of cookies as described in our Cookie Declaration. You can manage your cookie preferences at any time by visiting our Cookie Declaration page.

9.3 Data Retention

We retain personal data and property inquiry information in accordance with:

• Legal and regulatory requirements
• Our legitimate business interests
• Your consent and preferences

Details are provided in our Privacy Policy.

10. Consumer Rights

10.1 Distance Selling

If you enter into a contract with us online, you may have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Specific cancellation terms will be provided in service agreements.

10.2 Complaints

If you have a complaint about our services:

1. Contact us using the details in Section 20
2. We will acknowledge your complaint within 5 working days
3. We aim to resolve complaints within 28 days
4. If unresolved, you may escalate to our property ombudsman scheme. We are a member of an approved redress scheme as required by the Estate Agents Act 1979. Please contact us for details of our specific ombudsman scheme membership.

11. Limitation of Liability

11.1 General Limitations

To the fullest extent permitted by law, 5D Group shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, business, data, or goodwill
• Service interruptions or technical failures
• Errors or omissions in property listings
• Actions of third-party service providers
• Decisions made based on Website information

11.2 Maximum Liability

Our total liability to you for all claims arising from your use of the Website shall not exceed £100 or the amount you paid us in the 12 months prior to the claim, whichever is greater.

11.3 Exclusions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under UK law

12. Indemnification

You agree to defend, indemnify, and hold harmless 5D Group, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use or misuse of the Website
• Your violation of these Terms
• Your violation of any rights of another party
• Your submission of content to the Website
• Any property transaction or service agreement entered into through the Website

13. Disclaimers

13.1 Website Availability

We do not guarantee that:

• The Website will be available at all times or without interruption
• The Website will be error-free or secure
• Defects will be corrected promptly

13.2 “As Is” Basis

The Website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

13.3 Financial Disclaimer

Nothing on this Website should be construed as an offer to sell or solicitation to buy any investment or security. All investment decisions should be made after independent professional advice.

14. Term and Termination

14.1 Term

These Terms remain in effect while you use the Website.

14.2 Termination by You

You may stop using the Website at any time. If you have an account, you may request account deletion by contacting us.

14.3 Termination by Us

We reserve the right to suspend or terminate your access to the Website immediately, without prior notice or liability, for any reason, including breach of these Terms.

14.4 Effect of Termination

Upon termination:

• Your right to use the Website ceases immediately
• We may delete your account and associated data
• Provisions that should survive termination (liability limitations, indemnification, etc.) will remain in effect

15. Dispute Resolution

15.1 Negotiation

In the event of any dispute arising from these Terms, the parties agree to first attempt to resolve the dispute through good faith negotiation.

15.2 Mediation

If negotiation fails, parties agree to attempt mediation before pursuing legal action, unless urgent interim relief is required.

15.3 Legal Action

Any legal proceedings must be brought in the courts of England and Wales.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising from these Terms or your use of the Website.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and 5D Group regarding use of the Website.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.3 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemic, government restrictions, or technical failures.

17.6 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

18. Changes to Terms

18.1 Right to Modify

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

18.2 Notice of Changes

If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect by:

• Posting a notice on the Website
• Sending an email to registered users
• Displaying a prominent notification when you access the Website

18.3 Material Changes

What constitutes a material change will be determined at our sole discretion but generally includes changes that:

• Significantly limit your rights
• Increase your liabilities
• Change dispute resolution procedures
• Alter fee structures

18.4 Acceptance

Your continued use of the Website after changes take effect constitutes acceptance of the revised Terms. If you do not agree to new terms, you must stop using the Website.

19. Accessibility

We are committed to ensuring our Website is accessible to people with disabilities. If you experience any difficulty accessing our Website, please contact us and we will work to accommodate your needs.

20. Contact Information

If you have any questions about these Terms, please contact us:

5D Group
21 Knightsbridge
London
SW1X 7LY
United Kingdom

Email: info@gryphonam.co.uk
Phone: 020 8040 0590

For complaints: info@gryphonam.co.uk
For data protection queries: info@gryphonam.co.uk

Business Hours: Monday - Friday, 9:00 AM - 5:30 PM GMT

Last updated: 3 March 2026